Frequent Q&A

No. Your staff can continue answering calls as they normally would. This system is designed to step in only when calls are likely to be missed or when a caller would otherwise be left waiting — such as during peak hours or high-volume periods. Even then, customers still have the option to connect directly with your restaurant if they choose.

You and your employees control the whole system by texting simple commands to a specified number.

You can change between all options just by sending a simple text. If you can send a text, you can run the software.

If the system is active and the call meets the conditions you’ve set, the customer hears your custom voice message and immediately receives a text with exactly what you want them to see — a menu link, reservation details, waitlist instructions, or any custom message you choose.

Yes. It works alongside your current restaurant number. There’s no need to change anything or train staff on a new system.

No. Customers prefer getting clear instructions over no answer at all. Most appreciate receiving a quick text instead of being left waiting or hanging up. Customers calling when the system is active can still be forwarded to the restaurant if they wish by pressing 1

Most restaurants save or recover around $40–$50 per month in orders that would’ve been lost from missed calls, while also saving staff time by reducing phone interruptions during busy hours. During peak seasons or rush periods, those savings — both in revenue and staff workload — can be even higher.

No. Calls are not recorded, and call audio is not stored. The system only detects call events.

Not at all. Setup takes under 5 minutes once we have your details, and the system is live the same day.

No. There’s no POS system, no software, and no integrations needed. Everything runs on its own without touching your existing setup.

You just send a text. One message and it’s on. Another message and it’s off. That’s it.

You can see your estimated bill at any time by texting BILL. The system calculates your charges based only on the calls and texts it actually handles for your restaurant. You can also text STATS to see your monthly usage, so you can easily compare activity with your bill. There are no flat fees or hidden charges — everything is usage-based and fully transparent.

You can text MENU at any time to see the full list of commands again. Changes are instant and easy to undo.

The active owner phone is the main number that controls the system. There is always one active owner phone at a time — this is the number that can send commands, manage settings, and receive replies from customers. You can change the active owner phone at any time and add or remove other owner or manager numbers as needed. This makes it easy to keep control centralized while still giving access to the right people.

Yes. Customers can text your active owner's phone through the system, and you can reply directly. For takeout restaurants, customers are typically sent an ordering link to your website, but they can still text if they have questions or need help.

Immediately. As soon as you send a command, the system updates in real time. You can make changes during a rush and they take effect right away.

Option 1 sends your custom text to the customer as soon as they call, while playing your custom voice message. There’s still an option for the customer to call the restaurant directly. This is great for menus, ordering links, or quick instructions when things get hectic.

Option 2 only sends the voice message and text when calls happen within a set time window, which you can pick by texting a command to the specified number. Usually, during rush periods, this lets the system step in only when the phone starts ringing back-to-back, while staying out of the way during slower times.

Option 3 turns the system into a waitlist during busy periods. When calls come in within your set window (similar to Option 2), customers hear your custom voice message and receive a waitlist text. You can update the displayed wait time at any moment with a simple text, and customers can automatically request a spot on the waitlist by texting RESERVE. When they do, you’ll receive a notification on the active owner phone with the customer’s phone number, so you know they’re requesting to join the queue. This option is ideal for restaurants that only need waitlist automation during peak hours.

Option 4 sends the custom voice message and waitlist text on every call. No timing rules or windows — every caller gets the same clear instructions and the option to join the waitlist automatically. and has the same reserve features as option 3

There’s no contract and no flat monthly commitment. Pricing is usage-based, so you only pay for the calls and texts the system actually handles. Most restaurants spend far less than they make back in recovered orders while also saving employee time by reducing phone interruptions during busy periods.

Messages are billed at $0.12 per SMS and $0.08 per call, or you can choose our frequent-use option for $5 per month, which lowers the rates to $0.07 per SMS and $0.04 per call for restaurants that use the system more often.