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Privacy Policy

Last Updated: December 2025

1. Overview of the Service

Our service helps restaurants reduce missed calls during busy periods by automatically responding to unanswered calls with helpful follow-up text messages (such as menus, ordering links, or reservation information). The system is designed to improve customer experience without recording or monitoring conversations.

2. Call Handling & Audio Data

  • We do not record phone calls

  • We do not store call audio

  • We do not listen to, transcribe, analyze, or monitor conversations

  • We do not use speech recognition or AI to analyze call content

Our system only detects call events (for example, that a call occurred, was missed, or was forwarded) in order to trigger automated actions configured by the restaurant.

3. Text Messages (SMS)

Text messages sent through the system are automated responses configured by the restaurant (such as menus or links).
We do not read, analyze, or sell customer message content.

Message delivery is handled securely through Twilio’s telecommunications infrastructure.

4. Data We Collect

We collect only the minimum data necessary to operate and bill the service reliably. This may include:

  • Call and SMS timestamps

  • Call and message counts

  • Phone numbers associated with the restaurant account

  • Service configuration settings (on/off status, routing options, timing rules)

  • Usage data required for billing and service diagnostics

We do not collect:

  • Call recordings

  • Call transcripts

  • Message conversations beyond what is needed for delivery

  • Personal profiles or behavioral data

5. How We Use Data

Collected data is used only for:

  • Operating and delivering the service

  • Ensuring reliability and performance

  • Preventing errors and abuse

  • Usage-based billing and internal reporting

  • Customer support when requested by the restaurant

We do not use data for advertising, tracking, or analytics unrelated to service functionality.

6. Data Sharing & Third Parties

  • We do not sell, rent, or trade data

  • We do not share data with advertisers or marketers

  • Telecommunications and message delivery are handled through Twilio, a trusted communications provider

  • Payment processing is handled through Stripe, a secure payment processor

Each provider operates under its own privacy and security standards.

7. Data Security

We take reasonable technical and organizational measures to protect all stored data, including:

  • Secure infrastructure

  • Limited access controls

  • Encrypted communications where applicable

Only authorized systems and personnel can access operational data.

8. Restaurant Control & Choices

Restaurant owners remain in full control of their account and service settings. They may:

  • Enable or disable the service at any time

  • Modify automated messages and links

  • Request assistance with configuration or data questions

9. Customer Privacy

Customers contacting a restaurant through this system are not tracked, profiled, or marketed to by us. Any messages received are solely for the purpose of responding to the customer’s request and improving service availability.

10. Data Retention

Operational data is retained only for as long as necessary to provide the service, meet billing requirements, and comply with applicable laws. We do not retain unnecessary historical data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last updated” date.

12. Contact

If you have questions about this Privacy Policy or how data is handled, please contact us through our contact page

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